Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
Thank you for filling out the support form. As support will be assisting you further with this inquiry, we'll be closing and locking this thread in 24 hours. This thread will remain open for any follow-up questions or concerns until then.