Doorbell (Battery) states "Can't connect to assisting device"

[Frostytowhat]

When trying to use the set up process I am instructed to touch my Nest Protects wake up button and then continue. However, it searches for the assisting device for several minutes before stating, "Can't connect to assisting device.” Is there a way to by pass this process and set up manually?

[Bailee]

Hello, I am having the same issue. Did you find a solution? 

[SteveT1]

Hi there,

Sorry to hear about that. Let's get this sorted out.

A few questions — how far is the Nest Protect from the Nest Doorbell (battery)? Are you getting a code during setup?

During setup, your Nest camera or doorbell will try to get Wi-Fi information from the other Nest product in your home. You can create a different home and setup your device or follow the article on how to Troubleshoot Nest camera and doorbell setup message for steps.

Regards,

Steve

[SteveT1]

Hi there,

Jumping in to check if you saw my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi everyone,

Just checking in to see if you still need help with this.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Steve