Doorbell. Camera is not charging had it charging for three days

[Michaelb4]

Doorbell camera is not working been charging it since Monday and it’s still not charging I would like to know can I turn it in can someone send me a new one?

[MplsCustomer]

@Michaelb4 

You can try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Lance_L]

Hi Michaelb4,

Thank you for posting in our Community. Let’s check this out — could you fill out this form and let me know once you’re done?

I appreciate the help, MplsCustomer.

Best,

Lance

[MplsCustomer]

@Michaelb4 

By the way, did you dismount your camera before plugging it in to charge it, and is the charging cord plugged in securely with the cord feeding towards the FRONT of the camera?

[Lance_L]

Hey Michaelb4,

We haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

Thanks for chiming in, MplsCustomer.

Regards,

Lance

[Lance_L]

Hello Michaelb4,

Do you still need help with your device? If so, kindly fill out this form.

Best regards,

Lance

[Lance_L]

Hi Michaelb4,

Our team would like to take a look at this. Could you fill out this form and let us know once you're done?

Best,

Lance