Doorbell- Cannot add device

[eloisekelly92]

I have recently upgraded my phone and since then i cannot add device to the app, i have tried all your troubleshooting and none of this has worked, worked perfectly fine on my old phone?

[gmelanymelissa]

Hi @eloisekelly92,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell cannot be added through the app. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What model of Nest Doorbell do you have?
• Are you using the Google Home app or Nest app?
• What troubleshooting steps have you tried so far?
• Did you get any error message?
• What's the status LED light of your Nest Doorbell?
• How far is the Nest Doorbell from the router?
• Has the Doorbell ever successfully connected to this network?

In the meantime, let's check a few things:

• Factory Reset your device: This erases all your personalized settings. Refer to this article: Factory Reset your Nest Doorbell. Depending on the model you have
• Set up: The app takes you through the steps. Follow these steps to set up your device.
• Pairing: Ensure the light is ready to connect. Visit our Help Center to learn more about Nest Doorbell lights.
• Permissions: Make sure the app has the necessary permissions.
• Bluetooth and Wi-Fi: Ensure Bluetooth and Wi-Fi are enabled on your phone.

Keep me posted. 

Best regards, 

Melany