Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Have you tried to Restart all of your devices? If that didn't work, have you tried to Factory Reset it? I would give both a try. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:
- Your camera will forget your Wi-Fi network name and password.
- Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
- Any custom camera settings will revert to default settings.
- If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
- If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
- If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.
Please let me know if you need further assistance.
Best Regards,
Brad.
