Doorbell battery always empty.

[MartinCleaver]

I have had a Nest 2 battery doorbell connected to a transformer since February. But the battery is always empty and only sporadically records some video. I fear the reason is that I live on a busy street with hundreds of pedestrians and cycles passing every hour. What's the solution?  

[gmelanymelissa]

Hi @MartinCleaver,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell Battery 2Gen is always empty. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• When did the inconvenience start?
• What troubleshooting steps have you tried so far?
• Are your notifications enabled?

In the meantime, let's check this tip:

• Transformer Compatibility: Ensure the transformer is compatible with the Nest Doorbell Battery 2Gen and provides sufficient power. A weak or incompatible transformer can hinder the charging process.

Keep me posted.

Best regards,

Melany

[MartinCleaver]

Hi Melany

It has been like that since the very start. I took the first doorbell back and was given a new one, but that has the same problem. I have tried several transformers. The last one is certainly strong enough. 

It is on sporadically but was off with an "empty battery" yesterday from 13.30 to 18.30.
The problem seems to be that the bell apparently cannot work when there are dozens, if not hundreds, of pedestrians and cyclists passing every hour.  

[gmelanymelissa]

Hi @MartinCleaver,

Thanks for the follow-up.

Please try the steps here:

• Factory reset your device: This can solve some glitches. Refer to this article: Factory reset your Nest doorbell.

Let me know how it goes.

Regards,

Melany

[MCleaver]

Hi Melany,

Thanks, but I have done this too. 

[MCleaver]

I am curious. I suspect that the doorbell is not suitable for use on a busy street with dozens, if not hundreds, of passers-by every hour. 

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Let me know if you have any other questions.

Best regards,

Melany