Doorbell battery doesn't streams live video but records and push notifications are fine

[mutabor]

I cannot stream live video from my doorbell battery. All recordings are stored and can be viewed but live video is not available - the camera is off.

Device is in the bracket right now, if someone walks by or presses the button I'm getting push notifications.

The doorbell also cannot be viewed from Hub2 - "camera feed is not available".

Tried to delete device many times, uninstalled the app. Also changed wifi connection from Ubiquity Alien mesh to default dual band wifi.

I want to dump that crap back to google and buy another one but it seems to be software problem, not hardware. Please help me.

[mutabor]

it was also funny speaking with support guy

[mutabor]

Have bought new doorbell - the result is the same

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Anters]

Same problem here. I think it can’t “detect” if back metal plate is mounted. It there a way to fix it?

Чем закончилась история? Получилось решить проблему?

[mutabor]

Finally I have returned both doorbells and bought Ring 2 Pro instead. Google hardware is better than Ring, but the software is miserable and buggy.
With second doorbel I've made further investigations:
1) went to my neighbor|
2) created a clean account from his iphone

3) the doorbell worked fine!

4) then I tried to add doorbell to my newly created google home account - but it had the same problem

From this perspective it seems to me that google have problem with chromecast for the live video. This problem is naughty! The only difference between cases 3 and 4 was the presense of old Nest doorbell within my account in my anonther home. But clean account also didn't helped me.

Bye bye google, Tony Farell made the original Nest, and it was spoiled and ruined by google.