Doorbell (battery) still runs out when wired

[Keithcieplinski]

I’ve gone down the rabbit hole with this and there’s never a clear answer. 
I have a Nest Doorbell (battery) wired up to a NEW doorbell transformer. I’ve fully charged the Nest, and installed the transformer wires. But it STILL runs out of charge in about six weeks.

im sorry, but that is unacceptable. What’s the point of attaching the wires if I still need to take it down to charge every few weeks? The whole point of a trickle charge is to KEEP it charged, not just to delay the need to bring it in the house to charge it.

I was also going to try running the USB charging wire to the doorbell and just leaving it plugged in, but google engineers designed the backplate to prevent that, thanks.

at this point, I’m ready to abandon the device. I bought it to stay in the google home ecosystem, but this is a really poorly designed product.

[Brad]

Hi there,

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Keithcieplinski]

Thanks for checking in, I’ve read the references but they really don’t address the issue: the issue is that if you’re connected to a constant power source, the battery should NOT run out! 
but since no one wants to address that issue, then I guess I’ll just need to un-install it, unscrew the wires, and bring it in the house to charge for 6hrs every 2 months.

thanks again.

[Brad]

@Keithcieplinski

There is an internal battery, and it is possible for it to die, but if your device is wired in properly, it will show you an infinity symbol, showing you it is charging, but connected to a power source. The main battery can also die if it is cold enough, or if it is wired incorrectly. 

Best regards,

Brad

[Keithcieplinski]

Thx, it’s wired to a new transformer that I installed specifically for this doorbell. What I still

need to do is check the voltage output on the transformer, make sure it’s actually working. 
I’ve  never had an infinity symbol show up.

[Brad]

@Keithcieplinski

Thank you for clarifying, I appreciate it. If your doorbell was installed as wired, you would definitely show the infinity symbol showing it is connected to Wi-Fi, a power source other than the battery, and that it's trickle chargers. Have you tried to use a multimeter to test your current power levels?

Best regards,

Brad

[Keithcieplinski]

I’ve misplaced my meter, but yes I need to do that.

[Brad]

@Keithcieplinski

Testing the device is definitely a good next step, so we can determine what needs to happen next. Looking forward to hearing from you regarding the test.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad