Doorbell battery won’t charge

[Peelaguilar]

I have 2 nest wireless doorbells, one charges great but one does nothing when plugged in, no lights, no charging, just nothing, been searching for a new battery but have been told they are not replaceable, they are only 18 months old so I can’t believe one battery is junk already, can’t find a contact for google nest to replace it & don’t even know if under warranty, my kids bought me these as a gift being elderly alone.

[KADIE]

I'm having the same issue today. I've charged before, but today nothing happens when I plug in the charging cord. This is newish, so disappointing.

[Peelaguilar]

Figured it out, there is a hole under the charging cord & just stick a pin in to reset then it will charge

[EmptyNester]

Hello,  I'm an end user like you.  Let me try and escalate this and lets see if Google can help you...

[Lance_L]

Hi everyone,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the Nest Doorbell (battery). I’d be glad to help you with this.

To completely isolate the battery issue, let´s factory reset the device. Follow the steps below:

1. Save any video history from the camera, if any. Follow this guide.
2. Unmount the Nest doorbell, and then locate the reset pinhole on the device.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will be restored to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. For iOS devices, tap Settings > Privacy > Local Network and turn on Local Network Access for the Home app.
11. Start adding the device back to the app.

Keep me posted.

I appreciate the help, EmptyNester.

All the best,

Lance

[Norrelle]

Why do I have to do this every 2-3 months?  Google Doorbell has had this issue literally for years. 

[Peelaguilar]

Thank you but my son in law came over & did this exact thing & charging again, thank you for your response so quickly 😁

[Lance_L]

Hello everyone,

@Peelaguilar, thanks for circling back. We’re delighted that you were able to find a solution, despite the initial challenges. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

@KADIE, have you tried resetting the doorbell by following the steps above? If yes, how did it go?

@Norrelle, thanks for joining us. I’m sorry to hear that you’re having the same issue. The team would like to learn more about this behavior. When you get a chance, please fill out this form, which is only meant for you to use, and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Regards, 

Lance

[EdmondB]

Hey everyone, 

@Norrelle, We haven't received your form — were you able to fill it out?

Best,
Edmond