Doorbell cam

[Ees4]

How do you reconnect to WiFi once you purchase a new modem and router, I followed all the steps and still nothing

[MplsCustomer]

@Ees4 

By "followed all the steps" do you mean these steps recommended by Google Nest?

Try configuring the new router/modem with the same network name (SSID) and password used by your old router/modem. We did this when we got a new router/modem and didn't have to change any of our Google Nest devices.

If you cannot do that, remove your Google Nest devices from the Google Nest app or Google Home app while still on the old Wi-Fi, do a factory reset of your Google Nest devices, and reinstall your Google Nest devices while connected to your new Wi-Fi.

https://support.google.com/googlenest/answer/9223711

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I just want to check if you managed to see the response above? Were you able to do the troubleshooting steps that has been provided? Please let us know how it goes.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi Ees4,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey Ees4,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn