Doorbell fell out of the cradle

[9georgie9]

I see there have been a few comments regarding doorbells not staying in the cradle, has anyone in Australia had success in having their doorbell replaced under warranty? 

I have contacted support via the chat and they have advised I return it to the place of purchase, Good Guys have advised that it is a known problem and have told me to contact Google direct.

I feel like I am going around in circles!

The doorbell lens has now smashed as someone rang the doorbell and it fell out of the cradle.

Any help would be much appreciated.

[Anonymous]

Look in the box on the leaflet you'll find a number for aus/nz google support. Good luck but i wouldn't hold my breath.... However google do replace them if they're stolen and you make a police report

[janthadeus]

Hi folks,
 

Oh no! Let’s check this out — could you fill out this form and let me know once you’re done?

I appreciate your help, kimmm.
 

Thanks,

JT

[9georgie9]

Form submitted 🙂

[Markjosephp]

Hello 9georgie9,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark