Doorbell gone after upgrading phone- now I cannot connect it again

[Kiera]

I upgraded my phone and now my Doorbell is no longer under my Google Home- when I try to reconnect it , it goes through all the motions until ultimiley says " Something Went Wrong" after saying it's joining

I have reset my wifi, reset my doorbell, turned my airplane mode off and on, turned my bluetooth off and on, turned off my celluar. I am at my whits end! Any help is appreciated!!!

[MplsCustomer]

@Kiera 

When you say "try to reconnect", what exactly do you mean?

When you upgraded your phone, you shouldn't have to do anything except log into the Google Home app on your new or upgraded phone, using the same Google Account you were using previously, and accessing the same Google Nest "home/structure" you were using previously.

If you need to contact Support, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EmersonB]

Hello everyone,

@Kiera, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of it? How was the reset done? How far is it from your Wi-Fi router? 

Looking forward to your response.

To learn more about reset and restart, you may visit our public article about “Restart or factory reset Nest camera or doorbell”.

I appreciate the help, MplsCustomer.

Regards,

Emerson