Live view unavailable

[Jackydes]

Hi there,

I have a problem with my Nest doorbell in that whenever a person is in view of the camera, the camera switches off with the message “live view unavailable”. I am able to open the app to view the camera at any other time, so it’s not a wifi connection issue- video streams just fine so long as there’s no one in the camera’s field of view.

As soon as the person in view of the camera leaves, the camera comes back online- so again, not an issue with the wifi as the video is ONLY unavailable when there’s a person in the camera’s field of view. There’s also a recording of whoever was there, so the camera is still working in some respect, just unable to show me the video live. Which defeats the purpose of a doorbell camera. 

Please help!

[MplsCustomer]

@Jackydes 

That is odd. Have you tried deleting and reinstalling the Google Home app on your phone? You won't lose any settings (you just log back in after the reinstall), but it might correct this anomaly.

If that doesn't work, you could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jackydes]

I have tried that, to no avail. I suspect there is some issue with the device itself, as my parents both have the same issue when viewing the camera from their phones (iPhone and Samsung devices). Looks like I’ll have to try and get in touch with the support team, thanks.

[EmersonB]

Hello everyone,

@Jackydes, thanks for reaching out here in the Community. How's it going? Were you able to reach our support team? For further troubleshooting steps, you may reset your Nest Doorbell to the factory default and re-add it. Just a reminder, after the reset all of your recorded events will be deleted.

To learn more about reset and restart, you may visit our public article about “Restart or factory reset Nest camera or doorbell”.

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson