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Doorbell(battery) unable to reconnect to WiFi after changed WiFi password

MegArora
Community Member

The worst mistake of my life was changing the WiFi password. Every smart device in my home reconnected BUT the doorbell didn't. It has been FULL 3 WEEKS of TROUBLESHOOTING so far. I've tried everything stated in the resource articles:

1. Go back to the same wifi password

2. Delete home and remove every device, create a new home with a new Google account

3. Android or iPhone

4. Uninstall and reinstall Home app

5. Factory reset the bell, and wait for white light. Did I say reset? Maybe 5 times..Ugh

6. Replace the router..yaa..I actually did it as I suspected Verizon did something. Disabled 5GHz, parental controls, WPS, extenders and other smart devices. 

7. Repeat each of these many times only to fail. 

IS THERE ANY OTHER ALTERNATIVE? PLEASEEEEEEEEEEE HELP

Links followed: 

https://support.google.com/googlenest/answer/9223711?hl=en

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@MegArora 

With the battery doorbell, pressing the reset pin for 5 seconds until you get a white light results in a RESTART only.

For a FACTORY RESET, you have to press the reset pin for at least 12 seconds. At 10 seconds, the status light should blink yellow 4 times and you should hear a countdown tone. At 12 seconds, the status light should be a steady, solid yellow while the doorbell starts a factory reset, and you should hear a confirmation tone.

In this Help topic, note that the "Factory Reset" instructions are AFTER the "Restart" instructions:

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=4462723926010922943-NC#zippy=%2Cnest...

If that doesn't work and you need to contact Support, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@MegArora, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of it? How was the reset done? 

 

To learn more about reset and restart, you may visit our public article about “Restart or factory reset Nest camera or doorbell”.

 

Looking forward to your response.

 

I appreciate the response, MplsCustomer.

   

Regards,

Emerson