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Doorbell history doesn’t record

Ss1234
Community Member

We have the google nest doorbell battery and it works great, I get alerts and can view them but it does not save any videos to the history. Not even past an hour of getting the alert. It just disappears and says no events recorded. Any ideas how to fix this?

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hello Ss1234,

 

Thanks for reaching out — let’s see what’s going on with your Nest doorbell.

 

To confirm, what is the battery percentage of your Nest doorbell? Do you have a Nest Aware subscription? How is the Wi-Fi connection in that part of the house?

 

  • Check here if you have an active subscription.
  • Try restarting the doorbell.
  • If the issue persists try resetting the Nest doorbell to the factory default.

Let me know your updates.

 

Regards,
Emerson
 

EmersonB
Community Specialist
Community Specialist

Hi Ss1234,

 

How's it going? Were you able to follow the steps above? If so, how did it go?

 

Looking forward to your response.

 

Thanks,

Emerson

EmersonB
Community Specialist
Community Specialist

Hey Ss1234,

 

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

 

Best,

Emerson