Doorbell is offline

[Kschoen2]

Recently upgraded our modem and kept same user ID and password. Now doorbell is offline.

[MplsCustomer]

@Kschoen2

Did you mean you kept the same network name (SSID) and Wi-Fi password? If you did, that would seem to be enough. (See the link at the bottom.)

Perhaps the doorbell also needs to be restarted in order to reconnect. We have the older Google Nest Hello Doorbells, but when we have had minor issues (rarely), I've turned the doorbells' electrical circuit breaker in our circuit breaker box off and on just to force the doorbells to restart. I suppose you could also try these instructions for using the reset pin to restart (not factory reset) your doorbell: https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-doorbell-nd-gen-wired

These are guesses on my part, as we don't have the 2nd gen doorbell. Can you still see the doorbell in the Google Home app?

These are Google Nest's instructions for changing Wi-Fi:

https://support.google.com/googlenest/answer/9223711?hl=en

[janthadeus]

Hi folks,

Checking in — have you tried the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Kschoen2,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Thanks,

Archie