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Doorbell lost account

LarryL
Community Member

I don’t know what the “old” account is . I am the only owner of the doorbell. How do I find out what it is 

#

 

5 REPLIES 5

LarryL
Community Member

#. Sorry this is the correct email

@LarryL 

You don't indicate what happened before, so here's a guess at one possibility. If you change your Wi-Fi network name (SSID) and password, Google Nest's recommended process is to remove your Google Nest device(s) from the Google Nest app or Google Home app while still connected to your old Wi-Fi network, then do a factory reset, and then re-install while connected to your new Wi-Fi network. If you fail to perform the first step, then you can get an error message saying your Google Nest device is already connected to another account; the install process does NOT check WHICH account the device is attached to, and seems incapable of recognizing that it is connected to YOUR account.

If this is your situation (https://support.google.com/googlenest/gethelp), you may need assistance from Support to get past Google Nest's roadblock.

Hey LarryL,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate the help here, MplsCustomer and Emerson.

 

Thanks,

JT

Ebedia
Community Specialist
Community Specialist

Hello everyone,

@LarryL thanks for posting here in the community. Let's go ahead and see what's going on. A few questions: what type of Nest Doorbell do you have? Are you trying to set it up using your Nest app or Google Home app?

 

Keep us posted.

 

I appreciate the help, MplsCustomer.

Regards,
Emerson

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT