Doorbell mic not working

[Birchall17]

The doorbell speaker (so for user to hear me when i speak through my phone) doesnt work for my phone at all, it works for other peoples phones who are connected and its perfectly fine, its just for mine and my microphone works as i can make calls and stuff, i have factory reset the camera and everything but my phone isnt playing ball and all apps are up to date an everything.

Does anyone have any ideas?

[Brad]

Hi there, 

I can imagine this has been an inconvenience, and I would love to look into this further for you. We have sent out some updates very recently that came with many updates. Have you had a chance to update your apps? Please let me know if you're still experiencing this or not. 

Best regards, 
Brad

[Birchall17]

I am still experiencing this issue

[Brad]

@Birchall17 

I'd recommend that you restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. If a simple restart doesn't do the trick, follow that with a factory reset. 

Best regards,
Brad

[Birchall17]

As stated on my original post, I have tried all that an I got as far as it work for everyone elses phone but my own

[Brad]

@Birchall17 

If none of the troubleshooting steps discussed worked for you, please fill out this form and a higher tier of support will reach out to you with next steps. 

Best regards,

Brad

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hello there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[Birchall17]

Hi, i did reply, not sure why the message didnt come through, i have completed the form 

[aatienza]

Hey Birchall17,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie