Doorbell mount

[Tigers71]

Hi all.. I've moved houses and the old mount is not able to be retrieved and only now have the doorbell and charger.. where can I get a new Google approved doorbell mount and key to dismount?

[Jenelyn_O]

Hi Tigers71,

Thanks for reaching out. We'd like to check for options. Please fill out this form with the needed information and let us know once you're done.

Best,

Jenelyn

[Tigers71]

good morning, the form has been completed 

[Jenelyn_O]

Hey Tigers71,

Thanks for filling out the form — we created a case for you. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Cheers,

Jenelyn

[Tigers71]

Jenelyn, good morning I have heard nothing from anyone yet and have been advised I'll hear from someone soon at least three times now. Any assistance here is appreciated 

[Lance_L]

Hey folks,

@Tigers71, I’m sorry for the delayed response here. I’ve sent a follow-up to the team working on your case. Hang tight; I’ll circle back and share any updates I receive. Thanks for your patience.

I appreciate you lending a hand, Jenelyn.

All the best,

Lance

[Tigers71]

Seriously some of the worst service I've ever experienced - 2 weeks I've been banging around looking for anyone to help and some one to speak to- no telephone number for AUS, no callbacks, no response - so disappointed 

[EdmondB]

Hi everyone, 

@Tigers71, Regarding the replacement process, our support team has recently sent you an email with the details. Please review the email for information.

If you have any further questions or need assistance, feel free to let me know.

Cheers,
Edmond