Doorbell not recognizing packages

[Lauren_mm]

We’ve noticed some issues with packages not being recognized and no notifications getting sent. We never receive notifications of a package when it’s clearly visible in the camera. What makes it more strange is that we DO get notifications of “package no longer seen” when we open our own front door and pick up the package. So clearly it recognizes something but never notifies us when a package arrives. This is one of the main reasons we purchased a camera doorbell so it’s frustrating when we never get notified of the most important things. 

[Derickf]

Hi @Lauren_mm,

Thank you for posting in the community. I'm sorry to hear that you are having trouble with your Nest Doorbell not detecting packages when they are visible in the camera and only notifying you when you pick up the package. Don't worry, help is here.

To gather all the necessary information and provide you with the best assistance, please answer the following questions:

• Which model of Nest Doorbell do you have?
• Have you checked the settings of the activity zone of your Nest Doorbell? If not, the following article will be helpful for you: Set up and use Activity Zones.

I'll be waiting for your reply.

Best regards.

Derick.