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Doorbell not working

StevenDK
Community Member

We have our Nest battery doorbell now for about 2 years.
In the beginning all worked fine, our doorbell is fully wireless and has been installed with both our phones (IOS).

When the doorbell was pressed we would get a notification on our phones and through our 2 google speakers we receive a notification that there is someone at the door.

Since about a year now the second part has been failing and we are not getting any more audio notifications. When pressing the button the person pressing normally also hears a short should but this has disappeared as well.
We do still get notifications but that is because the camera detects a person and gives that notification but not from pushing the button.
The chance to get the button to work is less than 5% so mostly never works.

Is the button broken or is there any other fix? It is only 2 years old and all else works well with long battery life so it's a petty we have this problem.

Hoping someone can help

1 REPLY 1

EmersonB
Community Specialist
Community Specialist

Hi StevenDK,

 

Thanks for reaching out here in the Community. Try restarting your devices (mobile phone, Nest Doorbell, Nest speakers and Wi-Fi router). You may also try turning off and on the visitor announcements and let us know how it goes.

 

Regards,

Emerson