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Doorbell recognition

bvddds
Community Member

I can't get Google Home camera to recognize the QR Code.  An alternative is to let Google find the accessory but that doesn't work.  Third choice is to enter the 8 digit setup code but I can't find it anywhere?  Help!

 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@bvddds 

I don't know where it is on the Google Nest Doorbell (Battery) but on the Google Nest Hello Doorbell, the serial number is printed just above the Quick Response (QR) Code icon, and the 6-character setup code/key is printed just below the Quick Response (QR) Code icon.

bvddds
Community Member

Thanks but it's an 8 number only ask.  And both those numbers are part number, part letter and neither are 8 digits.  

@bvddds 

If the Setup Code for the Google Nest Doorbell (Battery) is 8 digits (numbers only), then that's a change from all past Google Nest cameras and doorbells.  ALL of our doorbells and cameras, including the Google Nest Hello Doorbell we installed a month ago and the Google Nest Camera (Battery) we installed four months ago--and every other camera and doorbell installed in the last 2 years--has a 6-character alphanumeric Setup Code. In other words, it is a mixture of numbers and letters.  And the Serial Numbers, which are quite a bit longer, around 14 to 17 characters, are also a mixture of numbers and letters.  I have saved all of them, because they're needed if we ever need to reinstall them.

I just found the install videos for the Google Nest Doorbell (Battery).  While the image isn't entirely clear, it certainly looks like, on the back of the doorbell, there  is the QR Code, with the Serial Number above it and the Setup Code below it, just like on the back of our Google Nest Hello Doorbell.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.