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Doorbell speaker not working

JozefDransfield
Community Member

Just noticed that the speaker on the nest wired doorbell has stopped working. It used to make a chime when you pressed the button but that doesn’t work anymore, also you can’t hear when someone answers the door on the app and none of the canned responses make any sound.

2 Recommended AnswerS

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Hi Jozef, 

Best things to do is 

1) try a regular reboot of the doorbell, if this does not fix the issue then you will need to

2) do a factory reset, and setup from scratch.  

Finally if either of those do not work, then you will need to contact support to see about your warranty options, as it would most likely be a hardware defect at that point. 

View Recommended Answer in original post

Thanks for the reply, I have tried both and still no sound coming out of the doorbell itself so will contact support

View Recommended Answer in original post

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Hi Jozef, 

Best things to do is 

1) try a regular reboot of the doorbell, if this does not fix the issue then you will need to

2) do a factory reset, and setup from scratch.  

Finally if either of those do not work, then you will need to contact support to see about your warranty options, as it would most likely be a hardware defect at that point. 

Thanks for the reply, I have tried both and still no sound coming out of the doorbell itself so will contact support

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.Ss Thanks for your assistance, Ashepherdson!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.