12-26-2023 02:56 AM
We have a Google Nest Doorbell (Battery) and a Google Nest Hub (2nd gen). They all paired well but since 2 months the Doorbeel keeps "inactive" on the Hub. We are able to stream the video to the Hub as well to our phones via Google Home. But we do not get any notifications in any form on the Hub when someone is at the door.
I have already reset the device multiple times, disconnected it from Home and reconnected again, but nothing works.
Here is a screenshot where you have the "inactive" label (in Dutch) on the upper left corner:
https://drive.google.com/file/d/15yVpb0oCvRhq_jlYd4Ov85QWq2-1JqC4/view?usp=sharing
Please advice us.
Thanks in advance!
12-26-2023 01:50 PM
Hello, I am not sure what is going on. I will try and escalate this and get you some one to help.
12-26-2023 06:33 PM
Hey everyone,
@Chapelic, thanks for reaching out to the Community and for all the details you’ve shared. I’m sorry to hear that you’re having issues with the Nest Doorbell (battery). I’d be happy to help you with this. Let’s check it out.
Based on the image you’ve shared, the battery of the doorbell is almost empty at 19%. If you have a Nest Doorbell (battery), it will automatically adjust its settings and features when it has about 7 days of battery life left (or about 20% of its remaining battery life). Here's what you can expect:
I’d suggest unmounting the doorbell, then connecting it to the USB cable and power adapter. It takes approximately five hours to fully charge the battery using a compatible 7.5W AC adapter (sold separately).
Also, here’s a handy guide with tips on how to save battery for Nest cameras and doorbells.
Let me know if you have any questions.
I appreciate your help, EmptyNester.
Best,
Lance
12-28-2023 08:50 AM
Hi @Lance_L and @EmptyNester ,
I've charged the Doorbell (as I did a couple of times since we have the doorbell), mounted it back and when I check the Nest Hub again, the Doorbell stays "inactive".
https://drive.google.com/file/d/16BWp45Ev5_QvEyRnrUcCK0-md56-KKWw/view?usp=sharing
01-03-2024 06:17 AM
Hi there,
Thanks for trying the steps. If the Google Nest Hub still displays "Doorbell inactive" or "Doorbell offline". let's give these steps a try.
If all connected devices in your home go offline, there might be an issue with the router or network. Restart your router, modem, and any Wi-Fi range extenders or repeaters that you have.
If the live video stream appears, the camera has reconnected. If none of your devices reconnect, there might be a network outage in your area. Contact your internet service provider for more information.
Let me know how it goes.
Best,
Princess
01-05-2024 11:19 AM
Hi @Princesss @EmptyNester @Lance_L
Unfortunaltey i have the same issue since a couple of weeks... Worked great before.
Notifications after ringing the nest doorbell work on the phone but not anymore via the nest hub.
The doorbell is connected to a power supply, so it is not a battery issue. As the notifications work on the phone and i can also view the livestream on the phone and the nest hub, it is also not a network issue.
Can anybody help?
Br, Marcel
01-05-2024 11:30 AM
Ahh got it! You can deactivate the notifications for speakers and screens in the settings of the doorbell. I must have accidentally switched it off.
01-05-2024 04:19 PM
@MarcelS That is great news. thanks for posting the update!
01-09-2024 09:00 AM
Hey folks,
Thanks for the update. Glad to know that it's already sorted out.
If you need help with your Nest devices, feel free to start a new thread and the Community would gladly lend a hand.
By the way, thanks for chiming in @EmptyNester.
Cheers,
Princess