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Doorbell stopped working

Alyssa123
Community Member

‎02-07-2024 07:16 PM

I have had a Google battery doorbell for over a year and it suddenly stopped connecting to my Google app/phone and wouldn’t connect to my Google home either. It basically can’t do a single thing. It is fully charged and lights up and makes noises and everything still. I have tried literally everything to get it to connect back with my app but it won’t. I decided to factory reset and it still won’t connect. I get to the point where it says to put it on the charger and I scan the QR code but the light never goes to “flashing blue” and it always says failed connection. I know it’s not a WiFi issue because none of my other devices are having problems

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1 REPLY 1

Lance_L
Community Specialist
Community Specialist

‎02-11-2024 10:40 AM

Hi Alyssa123,

 

Thanks for reaching out to the Community and sharing all the steps you’ve tried to fix the issue. I’d be happy to help you with the Nest Doorbell (battery). Let’s check it out.

 

Please try the steps below:

 

  1. Check for iOS updates and install them if there’s any.
  2. Save any video history on the device, if any. Follow this guide.
  3. Uninstall the Google Home app, then restart the mobile device.
  4. Reinstall the Google Home app and sign in.
  5. Unmount the Nest doorbell, and then locate the reset pinhole on the device.
  6. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
  7. Release the button. Your device will be restored to its factory settings. The status light should be pulsing blue. If not, repeat step 5.
  8. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
  9. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
  10. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
  11. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  12. Cellular data should be turned off.
  13. Start adding the device back to the app.

 

Let me know how it goes.

 

All the best,

Lance

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