Doorbell undesired recording of people passing by my apartment door

[egerter]

I live in an apartment building and neighbors pass by my nest doorbell all the time and this is of no interest to me.

I want the doorbell to record and recognize faces and notify me ONLY if the door bell is rung, not if someone just passes by.

How can I set up the doorbell so that I don't record events without the doorbell being rung? This seems like it must be a pretty standard necessity for apartment dwellers.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[egerter]

Yes, I still need help!

[Brad]

@egerter

I am afraid that the Nest Hello Doorbell and the Nest Doorbell (battery) are not made to do this. They are meant to alert you for many different things. You can still try to lower your sensitivity settings for these other alerts though. 

Best regards,

Brad.

[egerter]

I have to say that is really disappointing and I'm puzzled why that functionality would not be possible. In this case the doorbell does me no good and I'll be disposing of it.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.