01-25-2023 03:52 PM
When someone rings my doorbell and I click the alert, the video never loads, it just spins forever. But if I click the video in the app it works just fine. Is there a fix to this?
01-26-2023 05:36 AM
I have the same problem using the app on iOs. It used to work OK but lately I can never access the video in time to speak to anyone who rings the doorbell as the video never loads. Please help google.
01-31-2023 12:07 PM - edited 01-31-2023 02:50 PM
Hi there,
I can imagine this has been an inconvenience, and I would love to look into this further for you. Have you checked to make sure that your apps are updated in full? Also, have you recently restarted your Wi-Fi connection as well as your doorbell? Please give it a try and let me know how it goes.
Best regards,
Brad
01-31-2023 12:38 PM
There is no update in the app store so I assume that means it is up to date? Also how do I restart my doorbell?
02-01-2023 12:01 PM
If there is no available update for your app, it must be up-to-date, or the update wave hasn't made it to your phone yet. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
02-06-2023 10:27 PM
Hey folks,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad.
Thanks,
JT
02-07-2023 10:44 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT
02-08-2023 02:55 AM
Hi. It still isn’t working.
02-13-2023 05:16 PM
Hey there,
I’m sorry you’re still having trouble viewing your video recording. Let’s see what’s going on — a few questions: do you have an Android or iPhone? Does your phone have a pending software update? Were there any changes to your Wi-Fi network? Also, is the doorbell connected to a 2.4 GHz or 5 GHz Wi-Fi network?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Thanks,
JT
02-16-2023 05:18 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad and JT.
Thanks,
Archie
02-18-2023 03:12 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for chiming in, Archie.
Best,
JT