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Doorbell video doesn’t work

adgeyforn
Community Member

When someone rings my doorbell and I click the alert, the video never loads, it just spins forever. But if I click the video in the app it works just fine. Is there a fix to this?

4 REPLIES 4

AdamMac
Community Member

I have the same problem using the app on iOs.  It used to work OK but lately I can never access the video in time to speak to anyone who rings the doorbell as the video never loads.  Please help google.

Brad
Community Specialist
Community Specialist

Hi there, 

I can imagine this has been an inconvenience, and I would love to look into this further for you. Have you checked to make sure that your apps are updated in full? Also, have you recently restarted your Wi-Fi connection as well as your doorbell? Please give it a try and let me know how it goes. 

Best regards, 
Brad

adgeyforn
Community Member

There is no update in the app store so I assume that means it is up to date? Also how do I restart my doorbell?

Brad
Community Specialist
Community Specialist

@adgeyforn

 

If there is no available update for your app, it must be up-to-date, or the update wave hasn't made it to your phone yet. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad