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Doorbell white pulsing light never turns blue

mircea
Community Member

After I have changed my router and I had to disconect all may cameras (2 cameras and a doorbell) now I am unable to connect any of them.

 

The light never turns blue and if I try to connect with the light pulsating white, I get to the point "connecting to joining device" and then fails.

After I read other post here, I factoy reset all of them -> same problem. I created another home -> same problem.

How can it be possible that after a simple change in wifi I can no longer use any of my google products (a few monts old)???

 

Any solution?

3 REPLIES 3

mircea
Community Member

Actually I was doing only a "restart" and not a "factory reset". After the factory reset, I managed to reconect the doorbell.

Brad
Community Specialist
Community Specialist

Hi there,

 

JI am relieved to hear that your doorbell is reconnected! Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.