Doorbell will not factory reset

[Tsully92]

It’s a google nest doorbell wired and I tried the factory reset 

press the reset and button for 10 seconds at the same time etc. except all it is doing is blinking green above the camera. I unplugged it, re wired to make sure no loose connection and nothing. What’s the next step after the attempt to factory reset

[KittySupreme]

The same thing happened to me. Unfortunately, after a year of troubleshooting, Google concluded that the problem was a hardware issue and needed to replace my doorbell. I bought the doorbell brand new in 2019, and sadly it only lasted two years. I recently purchased a new Nest doorbell and have no issues thus far.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[stevehaberski]

Hey Brad. This is the same post that's on every other Nest doorbell won't reset thread. It doesn't address or answer the problem. I have tried a soft reset and a factory reset and it still just shows a blinking green light at thetop and the doorbell doesn't work. Is this a hardware problem? And before you tell me you understand how frustrating this must be, I've read that thread. Give me an answer/solution.