Doorbell won't mount to plate

[ceattard]

I am having issues mounting my doorbell back into the mount.  The mount button at the back of the doorbell seems to be stuck and when trying to mount the doorbell, the bell doesn't stay securely.  Very poor design in my opinion.

[MplsCustomer]

@ceattard 

You are not alone:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-battery-won-t-latch/m-p/3...

[Anth0ny]

I know this may not be helpful, but I used Velcro strips with the mount to hold my doorbell up I don't recommend it though if you don't want it to get stolen. hope I could help! 🙂

[ceattard]

Thanks.  Contacted Google and getting a replacement sent.

[janthadeus]

Hi folks,

I’m glad to hear that our support team was able to help you with your replacement. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help here, Anth0ny and MplsCustomer.

Thanks,

JT