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Presence sensing on iPhones, cannot set Background App Refresh

Community Member

I am trying to set up Home and Away routine with my new Nest Indoor camera (wired). Even though location access is set to always on, it keeps telling me to turn on Background App Refresh, but it is greyed out in settings on my phone and other iPhones that I try.

Ayy suggestion would be welcome 



Community Member

Okay I worked it out, you have to go to Settings, General, and turn on background app refresh for all apps

Community Specialist
Community Specialist

Hi Gdad,

Thanks for posting and we appreciate your time in providing the Community the steps that resolved the issue setting up your phone’s Background app refresh — it's a big help. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.