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I am not able to reconnect my Camera outside

GloriaMontanez
Community Member

I'm not able to reconnect my camera

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@GloriaMontanez 

Which specific camera do you have, why were you trying to "reconnect" it, what steps did you perform, and exactly what happened?

If you'd rather talk to Support than seek suggestions from other customers in this forum, you can start with this link:

https://support.google.com/googlenest/gethelp

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

janthadeus
Community Specialist
Community Specialist

Hello GloriaMontanez,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks for the help here, MplsCustomer and Brad.

 

Best,

JT