Doorbell wont update

[FJHolden]

I'm re installing my battery doorbell, I get the the end of set up and the "download update" won't load ,just remains at 0%

I've re set it using mobile hotspot and it sets up OK then tried to change wi fi to home and same problem

Also tried factory reset, looked and tried every option I could find on line 

I have a call to google help sitting without a response for 72 hours 

Very frustrating 

Seems to have updated overnight??

Now working OK

[FJHolden]

Started working this morning stil an issue with it showing its unmounted which I can hopefully correct 

[EmersonB]

Hi FJHolden,

Thanks for reaching out here in the Community and for sharing here the steps you've done. To confirm, do you still see the unmounted message?  Let us know your update here and don't hesitate to post your additional questions or concerns. 

Regards,

Emerson

[FJHolden]

Finally reset after numerous attempts 

Contacted my ISP and they assisted me change router to 2.4 & 5 gh options

During set up chose the 2.4gh and this seemed to solved the issue 

[EdmondB]

Hello FJHolden, 

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

I appreciate the help, @Emerson.

Best, 
Edmond