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Downloading videos from Google Nest Cameras

Richard28
Community Member

‎09-17-2025 04:00 PM

Hi,

We are trying to download videos from our Google Nest Cameras. We have tried multiple times. We get email the export has started, but do not get email saying its complete or there is an error. We have left trying to download over 48 hrs. We are using Google Takeout. Does Google Nest Cameras have to be certain version to download? We  have three inside style cameras and one outside style camera. They are all located inside the house. Can you download just one camera at  a time.

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DeboraJ
Community Specialist
Community Specialist

‎09-21-2025 05:03 PM

Hello @Richard28,

 

Thank you for reaching out to the community! I understand you have some questions about downloading video history from your Nest Cameras. Specifically, you're only receiving an email when the video download begins, but not when it finishes. I appreciate your patience in trying to download for 48 hours to see if that would resolve the issue. Don't worry, I'd be happy to help you find a solution!

Before we continue, I need some additional information:

  • What is the exact model of your Nest Cameras? Are they first or second generation? If you're unsure, please refer to our Help Center: Technical specs for Nest cameras and doorbells.
  • Are you using the Google Home app or the Nest app?
  • Are you downloading from a computer or a phone?
  • Depending on the device you're using, could you please share the make and model?

Once you provide this information, I will be more than happy to assist you. In the meantime, I'd like to share another Help Center article with you: Create, save, and download video clips. This resource provides information and steps based on the device and platform you're using.

Regarding your questions about needing a specific camera version or downloading one video at a time, it is not necessary to have a specific version of the camera. It's also not entirely necessary to download one video per camera. However, please keep in mind that the speed of video downloads can depend on many factors, such as the available storage space on your device or the speed of your internet connection. These factors significantly impact download capacity.

Please keep me posted!

 

Best regards,

Debora

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