Event history missing reoccurring issue

[Shelly032825]

Our doorbell shows no events recorded for today although there was activity.  Our subscription is good, the doorbell function works and rings on our nest hub, and the live function works. Using the troubleshooter says "We couldn't find any Wi-Fi data from your camera. If you recently installed it, wait a couple of hours then try this troubleshooter again" which isnt much help considering it's connecting to everything else on wifi. I reset the camera using a pin with no change. Any ideas?

[Rusell]

Hi Shelly032825,

Thank you for posting in the community. I'm sorry to hear that your Nest doorbell isn't showing any event history, even though there was activity in the past days and your Nest Aware subscription is active. I also understand that other features for the Nest doorbell work perfectly, but you're receiving an error message stating: "We couldn't find any Wi-Fi data from your camera." I appreciate the troubleshooting you've done so far. I'm glad to help you!

To get to the bottom of this, I have a few questions for you:

• Just to confirm, are you trying to add the Nest doorbell back?
• What’s the color of the LED status light on your Nest doorbell?
• How far is the device from the router?
• What type of Nest doorbell do you have? If you're not sure, please take a look at this article: Technical specs for Nest cameras and doorbells

Keep me posted.

Best regards,

Rusell.