Face Library - how to add a face/name

[lonsashom]

I have unseen or unknown faces in my doorbell camera - and I know who they are - however I do not get the chance to add them to Face Library and give them a name - how is that done / this seems to me a real weak issue in the system

[JillG]

Hi,

See if this article helps; Familiar face detection - Google Nest Help .  There are some locations where assigning a name to a face is restricted though. 

[lonsashom]

Many thanks unfortunately that didn’t help - I have some faces in the library - but all settings seem good - but I cannot add an unknown face even though I know them - I cannot add to library - would be easy if I could touch the video and it asked me do I know the person and do I want to add it face library - such a simple thing to have but we do not

[JillG]

What do you see when you click on the following?

Open the Google Home app then...
Tap Settings and then Nest Aware and then Familiar face detection.

I don't have the battery camera but I do have Nest Aware for my wired cams and I am able to adjust the names and add to the unfamiliar snaps.

[lonsashom]

Many thanks again - Afraid I do not have that option to add - such a pain - I have checked and read as much as possible but with no joy

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

Check out this link for more information on familiar face detection.

If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan