The camera on our front door keeps saying that I’m out front. It identified my sister. Every single time I try to set her as a different person it puts her pictures in my profile I’m an 19 year old male with facial hair and she’s a 19 year old female with pristine skin. Is there some way to set them as different profiles that I’m just not understanding or what because I would really like this camera to actually know who is at the door so that my mom can actually get the right information about who’s on the property
I’ve seen this problem pop up on this forum so many times now, and have experienced the same problem as you and many others. It’s insane how such a simple seeming feature hasn’t been implemented yet when complaints of this extremely common problem have been raised dating back to last year. If the option to “merge” faces into one name exists, how come there is no option to “rename” a particular face, move it to another store face/name, or create a new face file from that photo? This isn’t even far off from existing features, yet all we get is a half-hearted response and no real progress or even an update on if this will change or has plans to be fixed at all. I’m waiting for Brad to chime in here at any moment.
I’ll be honest, it’s hard justifying not only paying for the Nest Aware subscription, but I’ll likely not be able to recommend anyone buying a Nest doorbell camera at all until these issues are fixed. This causes more frustration than it’s worth and at a price that’s higher than it’s competitors.
P.S. Nothing personal against “Brad”, I know you’re doing your job. But a little more insight into what’s being done and if this is something that the developers are actually aware of and working towards improving would be helpful for the frustrated masses that have been raising awareness to this problem for some time now. Obviously we liked the product enough to buy it, we just want to help improve the service. Shouldn’t that be a win-win and enough of a reason to get something done about this?
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I can honestly, and personally tell y'all that if I had an update from Google, I would definitely let you know. I do not have any current information besides it is an issue, and feedback has been sent in on it. I just do not have a solution at this time.