Failed install due to Fail in looking for assisting device.

[KYTeslaRacer]

Both an existing thermostat and a new nest cam outdoor (battery) will no get past the looking for assisting device….ha, to help connect faster……lol….I have 4 nest thermostats, and one nest cam. Was trying to add a new outdoor cam when the problems started.Plus  one of the thermostats went offline. It showed on its screen connected and had Wi-Fi. Never could get to reconnect to google home app or where or the nest app.. So I reset and now, I can’t reinstall to nest app or google home app because of failed looking for assisting device. The new camera I bought last week was doing same thing and tried everything. I have rebooted the phones, reinstalled the app, factory reset the nests, switched to 2.4 from 5g, switched Wi-Fi, rebooted routers etc.

[MplsCustomer]

@KYTeslaRacer 

There's a long thread on this, with Google Nest Support saying this afternoon that they still don't have a solution:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-...

[Brad]

Hey folks, 

Thanks for sharing your feedback and I understand how frustrating this has been. Our team will need to gather additional information from each of you to check what's happening with your devices so we ask that you reach out to support using that form so we can get your case escalated. Someone from our team will be in touch with you soon once you've done so to work on appropriate next steps, 

Best Regards, 

Brad 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.