False sightings of people

[SEZ60089]

My best cameras work extremely well.

However, one sends me alerts of people spotted when there is no one there.

In another string, "Brad" asked:  "With those updates I believe you should be up to date on the firmware. Are any of you using an Samsung cell phone?"

As a matter of fact, I am -- I have a Samsung phone and tablet.  An incites as to what the issue may be?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[SEZ60089]

I see some false sightings.  It appears that for whatever reason my camera mistakes our grill for a person -- possibly because the wind blows the cover around.  I have adjusted the camera for a tighter zone.  I also use Samsung devices. 

Any thoughts?

[Brad]

Hello again,

Samsung phones are a struggle-bus with a lot of our cams unfortunately. When it comes to false sightings though, look into your settings and adjust them accordingly. You can also set up Activity Zones so you can manage specific areas, and keep other problem/false alerts with a specific area or item in the cameras view, from sending you alerts. Try to restart your cams as well.

Best regards,

Brad.

[SEZ60089]

Will do -- thanks.

[Brad]

@SEZ60089

Yeah give those steps a try, and let us know if you need further assistance!

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.