Familiar face misdetection

[kbb1554]

Please tell me how to make the accuracy of the familiar face detection better. My cameras are telling me that my friend, my stepdaughter, and other visitors are me. This is really annoying! Sometimes it tells me that I am my stepdaughter! We are not even related. This makes me very concerned when I hear that in places such as China cameras very similar to this are being used to identify people constantly. Is everyone's Nest doorbell and Nest Cam this bad at facial detection? I am about to just turn it off.

[aatienza]

Hey kbb1554,

I'm sorry to hear that. These algorithms learn and improve over time. If your camera identified someone incorrectly, you should delete incorrect snapshots in the face library as soon as possible. This will reduce the chance of that person being misidentified again.

1. Open the Home app .
2. tap Settings Nest Aware Familiar face detection.
3. Tap a person in the face library.
   • If an image shows the wrong face (for example, the image doesn’t match the person or isn’t of a real face), tap and hold the image to highlight it, then tap Delete  to remove the snapshot.

Thanks,

Archie

[kbb1554]

Hi Archie,

Sorry, the snapshots don't appear in the familiar face  to remove.  I have removed all wrong faces but it still keeps misidentifying people. I already knew how to do what you told me here.

[Brad]

@kbb1554

Sorry to hear you're still experiencing this, I can imagine this has been frustrating for you. However, I have a great troubleshooting article for familiar face that I think should help you out. Please let me know if you need further assistance. 

Best regards, 
Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie