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Faulty Nest camera

Kcm1976
Community Member

Hi,

More recently I have noticed that my Nest camera keeps disconnecting from the WiFi router randomly 

I have tested that it isn’t the router as I can see other devices successfully connected and worked fine. 
the router and Nest camera are with a few meters of each other so range isn’t a problem.

it has worked fine until very recently 

please can I get a replacement device or an indication of the problem 

Thanks

Kit

3 REPLIES 3

MrVacca
Silver Product Expert
Silver Product Expert

Hi @Kcm1976 

Have you tried doing a factory reset on your cam? Usually when it glitches out like that, I will factory reset my device and it will be back to normal after I set it back up again. 

Hope this helps! 

Brad
Community Specialist
Community Specialist

Hey there,

 

Just checking in too see if you still needed assistance. Please let me know.

 

Best Regard,

Brad.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks