Flood light app not showing in home app

[SJyun]

I purchased two google floodlights.

The first day I was able to see a flood light and camera control for both cameras within the app.

The next day one of the floodlights within the app was “not responding”. 

I even removed it from the phone to re-add it. But nothing seems to get it back on the home app. I even reset it as recommended.

Although the floodlights work I can’t seem to change the settings anymore because I can’t add it again.

Seems like there's a few threads about this but they are all locked with no resolution

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[SJyun]

i do. the issue is still the same.

[Brad]

@Sjyum

Have you tried to Factory Reset the Cam? I feel like that may work out for you, even with it being sort of a last step to take. Especially if the restarts aren't working, I would suggest a Factory Reset. Please let me know if that works or not.

Best regards,

Brad.

[SJyun]

that did not work

[Brad]

@SJyun

I would suggest that you reach out to Support for further assistance as this may require a replacement and we do not process them over the forums. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[SJyun]

Went through a four hour chat with them and am waiting for them to get back to me.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.