Flood light gone from nest home

[Bhs506]

The light from my Nest floodlight cam suddenly disappeared from Google home.  This has happened since before but I still can’t find an explanation as to why.  Does anyone have any thoughts.  I’ve read through the similar posts but there doesn’t seem to be an answer.  

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Bhs506]

I did a manual reset on the camera attached to the device and it seems to work now.  This is the second time this has happened and I don’t see any pattern.  Can you please explain why this happened and what I can do to prevent it from happening again?

[Brad]

@Bhs506

I am relieved to hear that it's working now, but as for what causes it, It's probably a bug. I don't have any updates on it, but once I do, i'm sure our customers will know.

Best regards,

Brad.

[Bhs506]

This has been reported multiple times.  Your answer is not helpful. 

[Brad]

@Bhs506

Regardless if its been reported several times, I still do not yet have an update to provide. Thank you for your feedback.

Best regards,

Brad.

[Vette92]

I’ve had my floodlight replaced because a manual reset wouldn’t fix it. Now the new floodlight is having the same issue. Google engineers need to come up with a solution and provide everyone who bought one a solution. If there is no solution a refund for all is in order. This is very frustrating. I thought I got a lemon but now it’s happening again. A none answer has been Google’s answer for many months now. It’s time for a real answer. 

[Brad]

@Vette2

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.