Floodlight camera can’t be found to install through Home app after installing new Orbi AX6000 router

[bwagneror]

This camera was working fine with my old router.  All other devices connect to the new router.  Even older cameras using Nest app.  I’ve reset the camera. When going through the Home app set up process the new floodlight camera is not found, so I am not able to get to the step that asks for the new router name.  I am standing about 6 feet from the camera when trying to connect.  Have worked with Orbi text support trying all things we could think of given this router dose not let you eliminate the 5g bands.  I can see both 5g and 2.4 g connected on the device list of active devices.

[SteveT1]

Hi there,

Thanks for reaching out. Let's get this sorted out.

A few questions — what is the color of the LED lights on your Nest Cam (battery) during setup? Is it still added on the Google Home app?

Keep us posted. In the meantime, you can check this article on how to Change camera and doorbell Wi-Fi settings to learn more.

Regards,

Steve

[bwagneror · Accepted solution]

Thanks for responding.  It turned out my problem was simple.  And, you were right to ask about the LED colors.  

I did need to reset the camera before I could connect the camera/floodlight to the new router.  Unfortunately, I didn’t realize I had to continue holding in the reset button until the reset sound was made at the camera and the LED colors cycled through to confirm that the reset was completed 

That should be highlighted more in the instructions for resetting the camera.  Typically, resetting only requires pushing a button for 5 or 10 seconds.  Not the 30 or so seconds this device requires.

Once I was walked through this by a Goggle tech on the phone, the camera hooked right up to the new router.

[SteveT1]

Hi there,

Appreciate the response. Glad to hear that your Nest Cam with Floodlight is up and running. We appreciate people who are keen on sharing with us their thoughts. We're always looking for ways to improve and we'll take this as feedback.

Let us know if you have other questions — we'd be happy to help.

Regards,

Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.