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Cameras and Doorbells

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Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 13606 Views
  • 0 replies
  • 5 kudos

Chime puck missing wires

I purchased a nest doorbell and had an electrician install it. Everything is working except that the chime puck cannot be connected to the chime. The reason it cannot be connected is because it is missing the two wires that connect to the chime. Can ...

benjbb114 by • Community Member
  • 731 Views
  • 4 replies
  • 0 kudos

HT Charge Nest Doorbell Battery

I need to charge my doorbell for the first time and I can’t find specific instructions on how to do it. I’ve removed the cover, but can’t figure it out from there i.e., what I remove and how to connect the USB charger. Thanks for your help.

CLB35806 by • Community Member
  • 1688 Views
  • 3 replies
  • 0 kudos

Replacements for Dropcams

I migrated to Google account last week and spoke to an agent who told me to expect and email to replace my 2 old dropcams with new free ones. I have not received any communication. How can I get some help getting this going.

ae1m by • Community Member
  • 4307 Views
  • 26 replies
  • 1 kudos

Outdoor Nest Camera Will Not Charge

I purchased an outdoor nest cam in March. It was doing fine. I took it down yesterday to charge and it is not charging. Typically the green light comes on but nothing. I need help

Mstanyat by • Community Member
  • 1290 Views
  • 7 replies
  • 0 kudos

Google Doorbell “Ring Indoor Chime” greyed out

Hi Guys,I’ve just bought and set up a new Google Doorbell (battery) and installed without any dramas. I have an existing Google Nest + Google Nest Wifi Point Mesh in my home which was the reason I chose the Google Doorbell so when the button is press...

Daverm by • Community Member
  • 4061 Views
  • 8 replies
  • 0 kudos

Nest Cameras randomly go Offline

I have 3 indoor cameras, the doorbell and 1 outdoor camera, all wired. They are about 4 years old. I also have 7 Next smoke detectors. The cameras randomly go offline multiple times during the day. I've tried the following:Restart cameras - no helpRe...

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