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Further back than 60 day footage

Drew364
Community Member

Hi, for legal reasons I need footage from 73 days ago.

can I get in touch with someone to help? 
i do pay for the subscription and can go back 60 days 

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Realistically you would need to contact nest support, this is a community forum so none of us would be able to help with that.  I have not heard of them going back further than your normal account limits though, sorry!

Hi folks,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind. 

 

I appreciate your help, Ashepherdson and Brad.

 

Thanks,
JT

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Thank you for your help, @Ashepherdson!

Best regards,
Brad

janthadeus
Community Specialist
Community Specialist

Hey there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

 

Best,

JT