GOOGLE SAYS > Indoor wired 2nd Gen cameras and their history cannot be viewed from a computer ?!

[dismayed]

I just started replacing 14 NETGEAR  cameras where we have direct viewing access with Chrome or Safari on any device.  I just Bought NEST Indoor Wired 2nd Gen cameras with paid NEST AWARE for 30 days of history on all cameras.

Live and History can only be accessed from a phone according to Google Help Pages.  This is different from other Nest Cameras   Is Google going to fix this deficiency or do I return all the cameras   Why have High Resolution cameras when the viewing platform can only be the width of a phone ?  Please say this is going to be fixed.   

THIS IS THE NEW NEST 2nd Gen CAMERA   Really Great but can't be viewed from a computer.

 

This is a computer screen shot from one of our NETGEAR cameras  (its fairly dark outside). We have 14 of these all facing outside at a cabin far away.

[MplsCustomer · Accepted solution]

@dismayed 

We discovered this situation when we bought a Google Nest Camera (Battery) in early Sept. 2021 to complement our existing Nest cameras.

In a Sept. 29, 2021 blog post in this forum, Google Nest promised: "we are committed to bringing the experiences and Nest devices you have come to love in the Nest app into the Home app". And they also promised: "we’ve also been working on rolling out a desktop experience for the Google Home app, so the new Nest cameras and doorbell feeds can be viewed and controlled from there. This will launch in 2022."

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

However, there has been no update whatsoever on this from Google Nest in the last 5 months.  Just customer reactions.

[dismayed]

Thanks,  I will keep waiting . . its something that we should expect, so I bet it will happen sometime.

[Player01]

I'm just shocked by the online features/support when the old cameras have a cohesive app and home.nest.com is fully functional.  To launch "updated" products without the proper integration is just going to cause existing users frustration and a very poor experience. 

I bought a new nest cam to integrate to my existing 6 camera system and have now discovered the new cam has no way to view online. It is absurd. I hope google updates their web integration asap. 

Additionally, home.nest.com has all sorts of advanced settings you can use that the nest/google app does not have.  I was considering upgrading all my cameras to the new nest cameras, but it's a hard pass for now. I can't in good conscience even recommend anyone buy Nest cameras anymore until google catches the new cameras up with the old app and home website. I hope I can revise my opinion in the future.

[aatienza]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie