Gen 1 or Gen 2?

[Newbie]

My cameras are installed, so how can I tell of they are Gen-1 or Gen-2?  Is there a method to determine the generation from the serial #?

[Anonymous]

Not clear what you mean but normally gen1 vs gen2 look completly different.

Additionally on the original packaging you have the 1) serial code and 2) model nr. GJQ5T AND 3) manufacture date (MFG: 09/2021). 

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.