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Google Camera (battery) won't connect to wifi

tws2022
Community Member

‎01-12-2022 06:56 PM

My two Google cameras were working just fine. Then we had to update our modem/router. We upgraded to a motorola mg8725 and now I get to the wifi connect prompt and it just won't connect. I've re-set, I've tried different spots, I've moved it around--I've done everyhting. Help!

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2 REPLIES 2

DroFoSho
Community Member

‎01-20-2022 10:02 AM

I'm having the same issue. I can connect my Google Nest Doorbell (battery) to my phone's hotspot, but not on the brand new Motorola MG8725 modem router. I've tried everything I can find on the internet to troubleshoot this issue. I've factory reset the device, as well. Still no luck. I even went as far as buying a new nest doorbell and the same issue happened. Xfinity support says the issue is on my/Google's side and Google support says the product is working.

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Brad
Community Specialist
Community Specialist

‎04-26-2022 11:29 AM

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.

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